Shipping Policy

Our products ship from warehouses in the United States. Bottles and caps are light but bulky, so how an order ships depends on its size: small orders go by parcel, case and pallet quantities go by freight. Here is what to expect.

Processing time

• Stock products ordered online or from the in-stock list typically ship within 1 to 2 business days.
• Samples are usually processed and shipped within 1 to 2 business days. Overnight shipping is available on request.
• Production orders ship according to the lead time on your sales order. We will tell you if a date changes.

Orders are processed Monday through Friday, excluding US holidays.

Shipping methods and cost

• Parcel. Small orders ship by ground parcel carrier. The shipping charge is shown at checkout before you pay, or on your quote.
• Freight. Case and pallet quantities ship by LTL or full-truckload freight. Freight is quoted for your delivery address and included on your sales order, or you may arrange your own carrier on your account.
• Transit time. Ground parcel within the continental US generally arrives in 1 to 5 business days after shipping; freight in 2 to 7. These are carrier estimates, not guarantees.

Receiving a freight delivery

Pallet deliveries need a loading dock or a forklift. If you do not have one, tell us when you order so we can arrange a liftgate truck; this adds to the freight cost. Count the pallets and cases and inspect them before signing the delivery receipt. Note any shortage or visible damage on the receipt; a claim is much harder to make once a clean receipt has been signed. Then contact us within 7 days as described in our Refund Policy.

Tracking

Contact us with your order number and we will send the carrier and tracking or PRO number for your shipment.

International shipping

We ship outside the United States on quoted orders. International shipments are quoted individually and the recipient is responsible for import duties, taxes, brokerage and any local compliance requirements. Contact us with your destination and quantities for a landed-cost quote. The online shop ships to US addresses only.

Address changes and undeliverable packages

Check your shipping address carefully. Contact us right away if it needs to change; we can usually correct an address before the order ships, but once it is with the carrier a change may not be possible or may carry a carrier fee. Packages returned to us as undeliverable can be re-shipped at your cost or refunded less the original shipping charge.

Lost or delayed shipments

If tracking shows no movement for several days or a package is marked delivered but has not arrived, contact us and we will open a trace with the carrier. We will replace or refund a shipment the carrier confirms is lost.

This policy is part of our Terms of Service.

Contact

samples@gogreenfrog.com or 877-826-8853. GreenFrog Packaging, 220 North Main Street, NOMA Tower Suite 500, Greenville, SC 29601.