Refund & Return Policy

We want every bottle and cap to arrive right and work on your line. If something is wrong, contact us first at samples@gogreenfrog.com or 877-826-8853 with your order number, and we will sort it out. This policy explains what you can expect.

Damaged, defective or incorrect shipments

Inspect your order when it arrives. If anything is damaged, defective or not what you ordered, tell us within 7 days of deliveryand send photos of the products, the packaging and the shipping label. We will replace the affected items or refund them, including the shipping you paid on them, at your choice. For freight deliveries, note any visible damage on the carrier’s delivery receipt before signing; it makes the claim much easier.

Returning stock products

Stock items bought online or from our in-stock list may be returned within 30 days of delivery if they are unused, uncontaminated and in their original sealed case packaging. Bottles and caps are food-contact packaging, so we cannot take back opened cases or product that has been filled, labeled or stored outside its packaging.

• Email us for a return authorization before shipping anything back. Returns without one may be refused.
• You are responsible for return shipping and for packing the goods so they arrive undamaged, unless the return is due to our error.
• Original shipping charges are not refundable unless the return is due to our error.
• We refund to the original payment method within 10 business days of receiving and inspecting the return.

Custom and made-to-order products

Custom colors, custom molds, printed or decorated items, and quantities manufactured to order are produced specifically for you and are not returnable, except where they do not conform to the specifications on your sales order. A non-conforming production run will be replaced or credited under the terms of that sales order.

Cancellations

• Online orders may be cancelled for a full refund any time before they ship. Contact us right away; stock orders often ship the next business day.
• Production orders may be cancelled before production starts. Once material has been ordered or production has begun, the cancellation terms on your sales order apply.

Samples

Free samples are provided for evaluation and are not sold, so there is nothing to refund. If a sample arrives damaged, let us know and we will send another.

Refund timing

Refunds go back to the card or account used to pay. Once we issue a refund it typically appears on your statement within 5 to 10 business days, depending on your bank.

Shipping and delivery terms are in our Shipping Policy; both policies are part of our Terms of Service.

Contact

samples@gogreenfrog.com or 877-826-8853. GreenFrog Packaging, 220 North Main Street, NOMA Tower Suite 500, Greenville, SC 29601.